Visit Rules

Access to Terre Borromeo sites is permitted up to thirty minutes before the site closes.

 

At the entrance to each site, visitors are required to show their admission ticket. Failure to present an admission ticket will result in denied entry.

 

The visit routes are established to ensure visitor safety and the protection of the artworks and sites. To ensure a smooth flow of visitors, it is necessary to remain on the designated visit routes and not to cross the barriers in place. Visit routes may be changed at the discretion of the Terre Borromeo Management in order to ensure the above.

 

The visit routes have been designed to enhance the sites and prevent overcrowding. Visitors are therefore required to respect the scheduled explanation times and must not overtake other groups or cause obstruction.

 

All visitors must behave respectfully towards the sites visited. Groups must remain together throughout the visit.

 

All visitors must wear clothing appropriate to the sites visited. Access in ceremonial attire will not be permitted.

 

Sound amplification systems are not allowed, out of respect for other visitors.

 

Groups of more than 6 people, including the guide, are required to use earphones, or whisper systems, allowing guides to keep their voices low.

 

The use of laser pointers is prohibited.

 

It is prohibited to display any material that obstructs visibility for other visitors, interferes with emergency signage or, in any way, obstructs escape routes.

 

Access to Terre Borromeo sites is permitted solely for cultural purposes. Access for commercial purposes is not permitted. Photography, filming and television shooting are permitted only with prior authorisation from Terre Borromeo. Obtaining authorisation allows such activities to be carried out only within the limits and in the manner established by the authorisation itself.

Before entering the exhibition areas of the Palace of Isola Bella, backpacks, bags, umbrellas and other bulky items must be deposited in the cloakroom. This service is free of charge.

 

The visit route includes access to the Palace followed by access to the Garden. The order of the visit cannot be reversed.

 

An elevator is available for visitors with reduced mobility, allowing access to the first floor of the Palace. Visitors wishing to use the elevator must contact the museum staff.

 

The visit inside the Palace of Isola Bella may last a maximum of 60 minutes, including the Berthier Wing.

 

The visit to the Garden has no fixed duration, but must end no later than one hour after the last admission to the Palace.

 

On days of peak attendance, subject to authorisation by the museum staff, visitors may skip the visit to the Berthier Wing. In this case, the overall visit to the Palace must last no more than 45 minutes, and it will not be possible to re-enter the Berthier Wing at a later time.

 

The following behaviours are prohibited:

• Touching works of art or bringing objects close to them that could damage them.
• Leaning on sculpture bases or walls.
• Sitting on sofas and armchairs.
• Running inside the museum areas.
• Using trekking poles.
• Consuming food and drinks in the exhibition areas and gardens.
• Bringing in liquids, except for so-called LAGs, namely liquids, aerosols and gels, for medical purposes.
• Smoking. This ban also includes electronic cigarettes.
• Taking photographs with flash; taking photographs or filming videos with selfie sticks, tripods or professional equipment of any kind.
• Writing on or defacing walls.
• Leaving paper, bottles, chewing gum or other waste behind.
• Bringing knives and/or metal tools of any kind into the museum; bringing in any type of firearm and/or dangerous material. Entry is also prohibited to armed visitors, even if they hold a valid firearms licence. Any further different conditions must be communicated in advance and, where applicable, authorised by the Management.
• Bringing in animals, with the exception of guide dogs for visually impaired visitors, service dogs for assistance to disabled visitors, and pets whose support for therapeutic care, pet therapy, is certified by doctors from public healthcare facilities.
• Bringing in drones and similar devices.
• Bringing in strollers.
• Leaning over parapets.

The following behaviours are prohibited:

• Touching works of art or bringing objects close to them that could damage them.
• Leaning on sculpture bases or walls.
• Sitting on sofas and armchairs.
• Running inside the museum areas.
• Using trekking poles inside the Palace.
• Consuming food and drinks in the exhibition areas and gardens.
• Bringing in liquids, except for so-called LAGs, namely liquids, aerosols and gels, for medical purposes.
• Smoking. This ban also includes electronic cigarettes.
• Taking photographs with flash; taking photographs or filming videos with selfie sticks, tripods or professional equipment of any kind.
• Writing on or defacing walls.
• Leaving paper, bottles, chewing gum or other waste behind.
• Bringing knives and/or metal tools of any kind into the museum; bringing in any type of firearm and/or dangerous material. Entry is also prohibited to armed visitors, even if they hold a valid firearms licence. Any further different conditions must be communicated in advance and, where applicable, authorised by the Management.
• Bringing in animals, with the exception of guide dogs for visually impaired visitors, service dogs for assistance to disabled visitors, and pets whose support for therapeutic care, pet therapy, is certified by doctors from public healthcare facilities.
• Bringing in drones and similar devices.
• Leaning over parapets.

The following behaviours are prohibited:

• Touching works of art or bringing objects close to them that could damage them.
• Leaning on sculpture bases or walls.
• Sitting on sofas and armchairs.
• Running inside the museum areas.
• Using trekking poles inside the Castle.
• Consuming food and drinks in the exhibition areas and gardens.
• Bringing in liquids, except for so-called LAGs, namely liquids, aerosols and gels, for medical purposes.
• Smoking. This ban also includes electronic cigarettes.
• Taking photographs with flash; taking photographs or filming videos with selfie sticks, tripods or professional equipment of any kind.
• Writing on or defacing walls.
• Leaving paper, bottles, chewing gum or other waste behind.
• Bringing knives and/or metal tools of any kind into the museum; bringing in any type of firearm and/or dangerous material. Entry is also prohibited to armed visitors, even if they hold a valid firearms licence. Any further different conditions must be communicated in advance and, where applicable, authorised by the Management.
• Bringing in animals, with the exception of guide dogs for visually impaired visitors, service dogs for assistance to disabled visitors, and pets whose support for therapeutic care, pet therapy, is certified by doctors from public healthcare facilities.
• Bringing in drones and similar devices.
• Leaning over parapets.

The following behaviours are prohibited:

• Feeding the animals.
• Disturbing the animals.
• Throwing objects at the animals.
• Crossing the fences.
• Consuming food or drinks outside the picnic areas and refreshment points located within the Park.
• Leaving the designated walkways.
• Leaving paper, bottles, chewing gum or other waste behind.
• Bringing knives and/or metal tools of any kind into the Park; bringing in any type of firearm and/or dangerous material. Entry is also prohibited to armed visitors, even if they hold a valid firearms licence. Any further different conditions must be communicated in advance and, where applicable, authorised by the Management.
• Bringing in drones and similar devices.
• Leaning over parapets.
• Please note that dogs are allowed only if wearing a muzzle.
• Dogs are not allowed in the area known as the “Fattoria”.

What is included

 

The service includes transfer by taxi boat, according to the route selected at the time of purchase.

 

Type of transport

 

For individual visitors, the transport service is shared with other passengers.

For groups and schools, the service is provided by boat for exclusive use.

 

Boarding point

 

Boarding in Stresa takes place in Piazza Marconi, opposite the church, at a red pier marked with Consorzio Motoscafisti Associati signage.

 

Timetables

 

For individual visitors, departures are scheduled every half hour, starting from approximately 9:30 a.m. It is not necessary to inform the carrier of your arrival in advance.

For groups and schools, a specific departure time must be agreed by contacting the details indicated on the transport ticket.

The service ends no later than 6:00 p.m.

 

Validity of the transport ticket

 

The transport ticket is valid for one single day.

In case of non-use, the transport ticket is non-refundable.

 

Fare details

 

Individual fares

 

• Adults: full fare.
• Children and teenagers aged 6 to 15: reduced fare.
• Children under 6: free of charge. They do not need a transport ticket.

 

Group fares

 

A dedicated fare applies to groups.

 

School fares

 

A dedicated fare applies to schools.

 

Landing tax

 

The Municipality of Stresa has established a landing tax of €0.50 per person for each island.

This tax must be paid at the time of boarding.

 

Refunds

 

In case of non-use, transport tickets are non-refundable.

 

Passengers with reduced mobility

 

The transport service may present difficulties for passengers with reduced mobility.

Passengers are advised to contact the carrier in advance at info@stresatours.com for any clarification.

 

Notes on the transport service

 

Once the purchase has been completed, the transport ticket will be sent.

The transport ticket must be presented at the boarding points and kept until the service has been completed.

 

Force majeure

 

The transport service is guaranteed except in cases of force majeure.

Such events include, but are not limited to, adverse weather conditions that may compromise navigation safety.

In such circumstances, the carrier reserves the right to suspend or limit departures.